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San Angelo Flood & Restoration ("we," "us," "our," or "the Service") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information.
By using our website at sanangelofloodrestoration.com, calling our published phone number, or submitting any form on our site, you acknowledge that you have read and understood this Privacy Policy.
Important: San Angelo Flood & Restoration operates as a referral service that connects homeowners and property owners experiencing water damage, fire damage, mold, or related emergencies with licensed local restoration specialists. Information you provide may be shared with vetted service providers in our network so they can respond to your inquiry. See Section 4 for full details.
When you contact us through our website forms, by phone, by SMS, or by other means, we collect information you voluntarily provide, which may include:
When you visit our website, we and our service providers automatically collect certain technical information, including:
Calls to our published phone number may be recorded for quality assurance, training, and service delivery purposes. You will be informed at the start of any call that the call may be recorded. If you do not consent to recording, you may end the call and contact us through our website form instead.
We use the information we collect for the following purposes:
San Angelo Flood & Restoration is a referral service. To deliver the service you requested, we share information with the following categories of recipients:
We share the information you provide — including your name, contact information, property address, and a description of your situation — with vetted, licensed restoration contractors and service providers in our network so they can contact you, dispatch a crew, and complete the restoration work. These providers operate independently and have their own privacy practices.
We use third-party service providers to operate our website, manage communications, process forms, host data, and analyze website traffic. These vendors are bound by contractual obligations to keep your information confidential and use it only for the services they provide to us.
We may disclose information when we believe in good faith that disclosure is necessary to: (a) comply with applicable law, court orders, or legal process; (b) enforce our Terms of Service or other agreements; (c) protect the rights, property, or safety of San Angelo Flood & Restoration, our customers, or others; or (d) detect or prevent fraud, security incidents, or unlawful activity.
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, your information may be transferred as part of that transaction.
We do not sell your personal information to data brokers or for unrelated third-party marketing purposes. We do not share your phone number or contact information with any third party for the purpose of sending you marketing communications unrelated to your service inquiry. Information you provide is used to connect you with restoration services you requested.
When you provide your phone number through our website form or by calling our published number, you may receive text messages from us related to your inquiry, including appointment confirmations, technician arrival updates, follow-up communications, and service-related notifications.
By submitting your phone number through our contact form (and checking the SMS consent checkbox) or by providing it during a phone call and confirming consent verbally, you agree to receive SMS messages from San Angelo Flood & Restoration regarding your service inquiry.
Message frequency varies based on the status of your service request and your interactions with us. Standard message and data rates may apply based on your mobile carrier and plan. We do not charge for sending or receiving SMS messages.
You can opt out of receiving SMS messages from us at any time by replying STOP to any message. After you reply STOP, you will receive one confirmation message and no further SMS messages from this campaign. To resume messages, reply START.
For help, reply HELP to any SMS message or contact us at (325) 215-8444. We will respond with information on how to contact us and how to manage your message preferences.
No mobile information (phone numbers or SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS purposes are used only to communicate with you about your service request.
Our website uses cookies and similar technologies (such as web beacons and pixels) to operate the site, remember your preferences, analyze how visitors use our site, and measure the effectiveness of our advertising. You can control cookies through your browser settings, but disabling cookies may limit some functionality of our website.
We may use third-party analytics services (such as Google Analytics) to help us understand website usage. These services collect information about your visits and may use cookies to do so. The information collected is used in aggregate form and is not personally identifiable in the reports we receive.
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframes required by applicable law.
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us.
Our website may contain links to third-party websites, including service providers, insurance carriers, and other resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
San Angelo Flood & Restoration
Phone: (325) 215-8444
Website: sanangelofloodrestoration.com
Service Area: San Angelo, TX and surrounding Tom Green County
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